FAQ - Registration & Login

General Login & Registration

How do I sign up with stickK?

Just click the "Sign Up" button located in the top right corner of any page on the website. Or, just click here.

How do I log in to my stickK account?

Once you've created an account, simply click the "Login" button located in the top right corner of any page on the website and sign in with the email address and password associated with your account.

What happens if I ask stickK to "remember me" on the login page?

Instead of having to type in your account information (email + password) every time you log in, stickK will remember this information for you. To undo this action, simply uncheck the "remember me" box on the login page. Please note that this option should only be used on a personal/private computer. 

Password Inquiries

I forgot my password.

Then forget it! We've got you covered. Simply click the "forgot password" link on the login page, provide us with the email address associated with your account, and we'll send you an email to get you back up and running in no time.* 

*If you followed the above instructions to retrieve your password and haven't received an email from us, here are some possible reasons why:
There may be several reasons why our email didn't make it to your inbox:

  • Check your email's spam/junk folders
  • Did you misspell your email address when signing up? If so, contact us.
  • Add web@stickK.com to your email's safelist
  • Some emails may be blocked by your ISP (Internet Service Provider)
  • Still can't find it? click here to contact us and we will help

I know my password is right, but it still won't work?

Please check to make sure your caps lock key is turned off. If you are still having trouble, click here.

I want to change my password.

If you're already logged into your account, just click here to change your password. If not, log in to your account and click on the arrow icon in the upper right hand corner of the screen--from this dropdown, select 'account settings' and then 'change password'. Please note that the safest passwords are ones that use a combination of letters, numbers and special characters. 

Still having trouble? Contact us here.

Email Address Inquiries

I want to change my login email address.

No problem. Just use the email address associated with your account to log in; once logged in, click the arrow icon in the upper right hand corner of the screen and select 'account settings' from the dropdown--you may edit your email address via the 'account info' tab. 

I forgot the email address that is associated with my account.

Using a valid email address, please fill out a "Contact us" form and provide us with as much information as you can remember about your account. We will work with you to refresh your memory and get you into your account in no time.

If the above troubleshooting tips didn't help, then let us personally take care of it for you--just contact the stickK support team and we will work with you to resolve whatever issue you're encountering.